Client Concierge & Front Desk Associate

Proffitt & Goodson, Inc.; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan with profit-sharing

Merit-based bonus

Professional development

Job summary

Proffitt & Goodson, Inc. is seeking a Client Service & Front Desk Associate in Knoxville to welcome clients, manage the front desk, answer calls, and support advisory and operations teams. The role blends hospitality with professional financial services administration.

The ideal candidate is warm, organized, dependable, and capable of balancing front-desk duties with a range of client-service tasks. College degree preferred; Microsoft Office proficiency expected.

Qualifications

• Strong professional communication and interpersonal skills.
• Warm, welcoming, and service-oriented personality.
• Experience in receptionist, front-desk, administrative, hospitality, or client-service roles.
• Solid organizational skills and attention to detail.
• Ability to manage interruptions and multiple priorities with a professional demeanor.
• Dependability and ownership of day-to-day office responsibilities.
• Experience in financial services or client-focused environments is preferred but not required.
• College degree preferred; relevant professional experience considered.
• Proficiency with Outlook, Word, and Excel; comfortable learning new technology.
• Ability to work both independently and as part of a team.

Responsibilities

• Serve as the primary receptionist and first contact for clients, visitors, and vendors.
• Greet clients warmly and maintain an exceptional in-office experience.
• Answer and direct calls, take messages, and assist with routine questions.
• Manage front desk, reception area, and maintain a professional environment.
• Assist with client meeting preparations, refreshments, and materials.
• Receive, sort, and distribute mail and deliveries; assist with outgoing packages.
• Provide administrative support to advisors and client-service staff.
• Assist clients with account-related questions and escalate complex matters.
• Process routine client requests (checks, wires, journals, etc.).
• Assist with new-client onboarding and online account access setup.
• Maintain organized electronic client files and records.
• Prioritize workflow and support day-to-day administration.
• Perform general office duties and support the team during busy periods.

Skills

Professional communication

Warm, welcoming demeanor

Front-desk / receptionist experience

Organizational skills

Attention to detail

Multitasking

Dependability

Team player

Client service experience

Financial services exposure (preferred

Education

College degree preferred

Tools

Microsoft Office

Job description

Proffitt & Goodson, Inc. is seeking a Client Service & Front Desk Associate in Knoxville to welcome clients, manage the front desk, answer calls, and support advisory and operations teams. The role blends hospitality with professional financial services administration.

The ideal candidate is warm, organized, dependable, and capable of balancing front-desk duties with a range of client-service tasks. College degree preferred; Microsoft Office proficiency expected.