Client Concierge

Secret MedSpa; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary + commission

PTO

multiple health insurance plans

dental

vision

employer paid short-term and long-term

disability

employee discounts

401k

tuition reimbursement

referral bonus program

Job summary

It’s A Secret Med Spa is a premier medical spa offering high-performance injectables, lasers, and aesthetics across locations nationwide. We seek passionate, positive, and polished individuals to join our team and elevate client experiences at the front desk and beyond.

Join our big, fabulous family and enjoy competitive benefits, a dynamic work atmosphere, and opportunities to grow within the company. We value integrity, teamwork, and outstanding service while supporting your professional

Qualifications

• 1 year of customer service experience is required.
• Excellent written and verbal communication skills.
• Ability to maintain etiquette in interactions with clients.
• Ability to multitask while serving multiple clients.
• Ability to work as part of a team and take initiative.
• HIPAA confidentiality must be maintained.

Responsibilities

• Greet clients warmly in person and over the phone.
• Manage front desk tasks: check in/out, answer calls, welcome clients, manage inventory and keep supplies stocked.
• Maintain a clean, professional environment throughout the facility.
• Assist providers and managers with scheduling and appointment books.
• Ensure POS system is used accurately for client appointments and staff information.
• Adhere to company policies to ensure smooth operations.

Skills

Customer service

Communication skills

Multitasking

Team player

Etiquette

HIPAA knowledge

Positive attitude

Tools

POS system

Microsoft Office

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits include:

• Competitive base salary + commission
• PTO
• multiple health insurance plans
• dental
• vision
• employer paid short-term and long-term disability
• employee discounts
• 401k
• tuition reimbursement
• referral bonus program

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications