Customer Service Representative

Dexian; Irving (TX); Hybrid; USD 45,000 - 66,000; Full time

Job summary

Dexian in Irving, TX is seeking a customer-focused professional to join our sales and customer service team. This role emphasizes outbound calls, lead management, CRM documentation, and appointment coordination in a fast-paced environment.

During training a five-day in-office period applies, then a hybrid pattern of three days in-office (Tue-Thu) and two work-from-home days (Mon, Fri). Strong communication and Excel skills are essential.

Qualifications

• Previous experience in sales and/or customer service
• Strong verbal and written communication skills
• Experience with outbound customer calls and follow-up
• Experience managing leads, referrals, or a customer pipeline
• CRM experience and strong documentation skills
• Strong organizational and multitasking abilities
• Excellent attention to detail
• Ability to schedule appointments and coordinate customer handoffs
• Proven job stability and consistent employment history
• Ability to work effectively in a fast-paced, customer-focused environment
• Strong working knowledge of Microsoft Excel

Skills

Sales or Customer Service

Verbal and Written Communication

Outbound Calls & Follow-up

Lead/Referral/ Pipeline Management

CRM Experience & Documentation

Organization & Multitasking

Attention to Detail

Appointment Scheduling & Handoff

Job Stability & Reliability

Fast-paced, Customer-focused

Excel Proficiency

Tools

CRM Software

Job description

3 days a week in office Tue-Thurs in office (Mon and Fri WFH)

During training process in first month they will be in office 5 days a week

Required Skills & Experience

• Previous experience in sales and/or customer service
• Strong verbal and written communication skills
• Experience with outbound customer calls and follow-up
• Experience managing leads, referrals, or a customer pipeline
• CRM experience and strong documentation skills
• Strong organizational and multitasking abilities
• Excellent attention to detail
• Ability to schedule appointments and coordinate customer handoffs
• Proven job stability and consistent employment history
• Ability to work effectively in a fast-paced, customer-focused environment
• Strong working knowledge of Microsoft Excel

More about Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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