Client Collections Coordinator

E-Z Way Auto Sales; Hickory (NC); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

401(k)

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Zusammenfassung

E-Z Way Auto Sales in Hickory, NC is hiring a Customer Service Representative who enjoys helping people and solving problems in a fast-paced, customer-focused environment. You will build trust, resolve concerns, and guide customers toward workable solutions.

This in-person role requires strong communication, active listening, and problem solving. You'll handle payments, answer questions, and maintain accurate notes, with base pay plus commission opportunities and benefits including 401(k),

Qualifikationen

• Excellent listening and communication skills.
• Ability to receive and apply feedback constructively.
• Calm under pressure with a patient, empathetic approach.
• Basic computer and typing proficiency.

Aufgaben

• Proactively manage and monitor past-due accounts
• Investigate account details before initiating contact
• Communicate with customers to collect payments or negotiate plans
• Promote timely payments through clear outreach
• Handle inbound calls, process payments, and resolve inquiries
• Welcome and assist walk-in customers with professionalism
• Maintain detailed notes on customer interactions
• Escalate complaints to the supervisor or manager
• Prepare and send account status letters promptly

Kenntnisse

Listening skills

Communication skills

Empathy

Problem solving

Attention to detail

Typing

Teamwork

Jobbeschreibung

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

Join Our Team as a Customer Service Representative! Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We’re looking for a confident, motivated, and empathetic individual to join our team as a Customer Service Representative, where every interaction makes a difference.

In this role, you’ll be building trust, resolving concerns, and guiding customers toward solutions that work for everyone. Whether you're arranging payments, answering questions, or navigating challenges, your communication skills and problem-solving mindset will be key to success.

What You’ll Do

• Proactively manage and monitor past-due accounts
• Investigate account details before initiating contact
• Communicate with customers to collect payments or negotiate plans
• Promote timely payments through clear, respectful outreach
• Handle inbound calls, process payments, and resolve inquiries
• Welcome and assist walk-in customers with professionalism
• Maintain detailed, accurate notes on customer interactions
• Escalate complaints to the appropriate supervisor or manager
• Prepare and send account status letters promptly

What We’re Looking For

• A self-starter who works well independently and collaboratively
• Excellent listening and communication skills
• Ability to receive and apply feedback constructively
• Strong critical thinking and problem-solving abilities
• Calm under pressure with a patient, empathetic approach
• Basic computer and typing proficiency

Schedule & Compensation

• Work Hours: Monday to Friday
• Pay Structure: Base pay + commission opportunities

Location

• This is an in-person role at our office