Customer Service – Collections Representative

Thrivas Staffing Agency; Tampa (FL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Benefits after probation

Pay raises

Career advancement

Job summary

Thrivas is seeking a Customer Service - Collections Representative in Tampa, FL for a full-time, permanent role. The position involves contacting past customers, negotiating payment plans and documenting outcomes in our system.

The office operates Monday through Friday with some schedule flexibility. After a short probation, full benefits are provided along with regular opportunities for pay increases and advancement within the company.

Qualifications

• Comfortable working on the phone.
• Organized, efficient and self motivated.
• Type at least 30 wpm.
• Intermediate computer skills.

Responsibilities

• Call previous customers who have purchased products or services for their residential or commercial property.
• Document each call and outcome in the system.
• Negotiate repayment plans, accept payments, attempt to collect full payment or partial payment on every call.
• Enter data and forward settlements to the corporate bookkeeper for approval.
• Forward delinquent accounts past 90 days to outside legal counsel.

Skills

Phone handling

Organization

Typing speed 30 wpm

Computer skills

Self-motivation

Job description

A large company is currently hiring a Customer Service - Collections Representative. The position is full time and permanent. The office is open Monday through Friday and provides some flexibility in the schedule. The company provides full benefits after a short probationary period. Regular opportunities for pay increases and advancement.

The business is hoping to find an agent who is firm, but kind, and has the company's best interest in mind while trying to keep a positive balance with the consumer.

The Collections Representative will call previous customers who have either purchased products or services for their residential or commercial property. Document each call and outcome in the system. Negotiate repayment plans, accept payments, attempt to collect full payment or partial payment on every call. You will perform data entry and forward settlements to the corporate bookkeeper for approval. Forward delinquent accounts past 90 days to outside legal counsel.

Requirements

• Comfortable working on the phone
• Organized, efficient and self motivated
• Type at least 30 wpm
• Intermediate computer skills