Client-Centric Service Advisor

Maverick Car Company; Boise (ID); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Team-oriented environment

Leadership that values communication

Client-focused service culture

Job summary

Maverick Car Company in Boise, ID is seeking a Retail Service Advisor who genuinely enjoys people and understands that great service is about building trust and clarity for clients from check-in to pickup.

You'll be the primary contact between clients and the Service Team, translating vehicle concerns into clear recommendations, coordinating with technicians, keeping clients informed, and delivering an organized, professional service experience that earns repeat visits.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• The ability to explain automotive repairs clearly to people who may not be automotive experts.
• Strong organization and attention to detail.
• The ability to manage multiple clients and priorities at once.
• Confidence having conversations about vehicle repairs and cost.
• Strong follow-through and personal accountability.
• A calm, professional approach when things don't go according to plan.
• A team-first mentality.
• Previous automotive service advisor experience is preferred.

Responsibilities

• Build genuine, long-term relationships with Maverick service clients.
• Welcome clients and create a professional, comfortable service experience.
• Listen carefully to client concerns and understand what they're experiencing with their vehicle.
• Translate technician findings and vehicle inspections into clear, understandable recommendations.
• Build and manage accurate repair orders.
• Communicate recommended maintenance and repairs without pressure or unnecessary upselling.
• Provide clear estimates and obtain appropriate approvals.
• Keep clients proactively informed throughout the repair process.
• Coordinate closely with technicians, parts, vendors, and other team members.
• Monitor vehicle progress and communicate changes or delays before the client has to ask.
• Handle questions, concerns, and unexpected situations with professionalism and ownership.
• Review completed work with clients and ensure they understand what was done.
• Follow up with clients after service when appropriate.
• Identify opportunities to improve the client experience and service process.
• Help create an organized, efficient, and positive Service Department.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Organization

Job description

Maverick Car Company in Boise, ID is seeking a Retail Service Advisor who genuinely enjoys people and understands that great service is about building trust and clarity for clients from check-in to pickup.

You'll be the primary contact between clients and the Service Team, translating vehicle concerns into clear recommendations, coordinating with technicians, keeping clients informed, and delivering an organized, professional service experience that earns repeat visits.