Client-Centric Scheduler: Optimize Technician Routes

4 Senses - Luxury Home Cleaning Services Inc.; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

IRA- company match

Paid Holidays

Monday-Friday hours

Birthday PTO

performance bonuses

PTO

great teammates

Opportunity for growth

Job summary

4 Senses Luxury Home Services is seeking a friendly, organized scheduler to manage our Residential Services Department in Madison, WI. You will act as the vital link between customers, cleaning teams, and Operations, handling appointments and coordinating schedules.

The ideal candidate has at least 2 years of customer service and scheduling experience, excellent communication, and strong organizational skills.

Qualifications

• Must have at least 2 years of Customer Service experience
• Minimum one year of reception/scheduling experience in an office setting or equivalent customer service role
• Excellent verbal and written communication skills
• Excellent organizational skills
• Great eye for details
• Passion to help others
• Strive for customer satisfaction
• Must be a persistent and goal-driven individual
• Professional and courteous
• Highly proficient with computer skills

Responsibilities

• Finding/making spots for new bookings
• Strategic technician routing
• Take customer calls and accommodate reschedules, specific requests
• Reschedule jobs same day for absent employees, holidays, staff changes
• Communicate with customers about changes
• Alert customer when tech will be late
• Optimized every technician's day
• Confirm all unconfirmed appointments
• Communicate with the field staff

Skills

Customer service

Scheduling

Communication

Organization

Attention to detail

Problem solving

Professionalism

Persistence

Goal-oriented

Computer skills

Job description

4 Senses Luxury Home Services is seeking a friendly, organized scheduler to manage our Residential Services Department in Madison, WI. You will act as the vital link between customers, cleaning teams, and Operations, handling appointments and coordinating schedules.

The ideal candidate has at least 2 years of customer service and scheduling experience, excellent communication, and strong organizational skills.