Scheduling Coordinator

Airways Systems, Inc.; Illinois; On-site; USD 45,000 - 65,000; Full time

Job summary

Airways Systems, Inc. is seeking a Scheduling Coordinator to manage recurring service schedules for commercial customers.

You will plan routes, assign technicians, and coordinate with customers and field teams to keep operations running smoothly. This role requires strong Excel skills and disciplined organization to balance routine appointments with urgent requests, optimize routes, and maintain accurate records.

Qualifications

• Strong Microsoft Excel skills are required.
• Previous scheduling, dispatching, logistics, or service coordination experience preferred.
• Excellent organizational and time-management skills.
• Ability to think creatively to solve scheduling challenges.
• Strong decision-making and prioritization in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to adapt as schedules change throughout the day.

Responsibilities

• Schedule recurring service appointments for commercial customers.
• Assign technicians based on experience, certifications, location, and customer requirements.
• Optimize daily and weekly routes to minimize travel time and maximize productivity.
• Balance recurring work with emergency service requests and changing priorities.
• Coordinate with customers and field technicians to communicate schedule updates.
• Maintain scheduling records using Microsoft Excel and scheduling software.
• Work with the Operations team to ensure customer commitments are met.

Skills

Microsoft Excel

Organization & time management

Communication skills

Problem solving

Tools

Scheduling software

Microsoft Office

Job description

Job Description

Are you a master at organizing schedules, solving problems, and keeping operations running smoothly? We are looking for a highly organized and proactive Scheduling Coordinator to manage recurring service schedules for our commercial customers.

Our customers operate 24 hours a day, 7 days a week, so every schedule requires careful planning, flexibility, and critical thinking. This isn't simply filling time slots - it's strategically placing technicians where they'll be most effective while meeting customer priorities and maximizing route efficiency.

What You'll Do:

• Schedule recurring service appointments for commercial customers.
• Assign technicians based on experience, certifications, location, and customer requirements.
• Optimize daily and weekly routes to minimize travel time and maximize productivity.
• Balance recurring work with emergency service requests and changing priorities.
• Coordinate directly with customers and field technicians to communicate schedule updates.
• Maintain accurate scheduling records using Microsoft Excel and scheduling software.
• Work closely with the Operations team to ensure customer commitments are met.

What We're Looking For:

• Strong Microsoft Excel skills are required.
• Previous scheduling, dispatching, logistics, or service coordination experience preferred.
• Excellent organizational and time-management skills.
• Ability to think outside the box and solve scheduling challenges creatively.
• Strong decision-making skills and the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to adapt quickly as schedules change throughout the day.

The Ideal Candidate:

You enjoy solving complex scheduling puzzles and understand that every decision impacts both the customer and the field team. You're comfortable juggling multiple priorities, building efficient technician routes, and making adjustments throughout the day while maintaining exceptional customer service. You work well under pressure, communicate effectively, and thrive in a collaborative team environment.

If you enjoy finding solutions, keeping people organized, and making a real impact on daily operations, we'd love to hear from you!