Scheduler/ Dispatcher

4 Senses - Luxury Home Cleaning Services Inc.; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

IRA- company match

Paid Holidays

Monday-Friday hours

Birthday PTO

performance bonuses

PTO

great teammates

Opportunity for growth

Job summary

4 Senses Luxury Home Services is seeking a friendly, organized scheduler to manage our Residential Services Department in Madison, WI. You will act as the vital link between customers, cleaning teams, and Operations, handling appointments and coordinating schedules.

The ideal candidate has at least 2 years of customer service and scheduling experience, excellent communication, and strong organizational skills.

Qualifications

• Must have at least 2 years of Customer Service experience
• Minimum one year of reception/scheduling experience in an office setting or equivalent customer service role
• Excellent verbal and written communication skills
• Excellent organizational skills
• Great eye for details
• Passion to help others
• Strive for customer satisfaction
• Must be a persistent and goal-driven individual
• Professional and courteous
• Highly proficient with computer skills

Responsibilities

• Finding/making spots for new bookings
• Strategic technician routing
• Take customer calls and accommodate reschedules, specific requests
• Reschedule jobs same day for absent employees, holidays, staff changes
• Communicate with customers about changes
• Alert customer when tech will be late
• Optimized every technician's day
• Confirm all unconfirmed appointments
• Communicate with the field staff

Skills

Customer service

Scheduling

Communication

Organization

Attention to detail

Problem solving

Professionalism

Persistence

Goal-oriented

Computer skills

Job description

4 Senses Luxury Home Services is looking for a friendly, organized, responsible individual to manage our Residential Services Department. The person in this position will provide the vital connection between our customers, house cleaning teams, and Operations.

• Do you have the skills needed to create a happy, healthy HOME environment… one that is clean, organized, and provides a sense of belonging for your family and friends?
• Do you appreciate the value of a happy, healthy WORK environment– one that mirrors a good home and truly appreciates its employees?
• Do you find personal satisfaction in helping people, building strong relationships, and providing great solutions?
• Have you been told you are a great listener? A genuine people-person? An excellent communicator?

Our growing company is looking for an enthusiastic, customer service-oriented scheduler who would like to join our team!

The desired candidate should be professional and understand the value of compassionate service. Responsibilities will include scheduling appointments, answering phones, as well as the administrative duties involved with coordinating and keeping the technicians' multiple schedules up to date and accurate. A professional who understands the value of compassionate service and has a strong work ethic. Other duties as assigned.

• The ideal candidate:
• Must be a strong independent worker who can demonstrate good problem-solving skills.
• Must have at least 2 years of Customer Service experience
• Minimum one year of reception/scheduling experience in an office setting or equivalent customer service role.
• Excellent verbal and written communication skills
• Excellent organizational skills
• Great eye for details
• Passion to help others
• Strive for customer satisfaction
• Must be a persistent and goal-driven individual
• Professional and courteous
• Highly proficient with computer skills

What we offer:

• Health, Vision, Dental Insurance
• IRA- company match
• Paid Holidays
• Monday-Friday hours
• Birthday PTO
• performance bonuses
• PTO
• great teammates
• Opportunity for growth

4 Senses Luxury Home Services is a thriving professional cleaning company with a great office staff and 28 team members in the field. We have been a leader in residential cleaning services in Madison for over 20 years. Our company culture is supportive, people-centered, tech-savvy, and welcoming. Voted The Best of Madison in 2021 and 2022 - 4 Senses Luxury Home Services is looking for a team member with a forward-thinking mindset to help us as we grow to the next level

We are offering a unique opportunity for a highly driven, top-performing person to join our team of a successful, professional cleaning service company with a strong commitment to culture and developing its people.

Our Mission and Core Values are the lifeblood of our company and the reason we are so successful - we are employee-focused and strive to create the best place you will ever work.

This position is required to work from 7:00 AM – 4:00 PM Monday – Friday.

Roles and responsibilities will include but are not limited to the following:

• Finding/making spots for new bookings
• Strategic technician routing
• Take customer calls and accommodate reschedules, specific requests
• Reschedule jobs same day for absent employees, holidays, staff changes
• Communicate with customers about changes
• Alert customer when tech will be late
• Optimized every technician's day
• Confirm all unconfirmed appointments
• Communicate with the field staff