Client-Centric Injury Case Coordinator

Burnett Specialists; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Burnett Specialists in Houston, TX seeks a highly organized Case Manager Assistant to support the personal injury team from intake through resolution. This client-focused role requires excellent communication, meticulous file management, and the ability to juggle multiple cases in a fast-paced environment.

Strong organizational skills and initiative are essential. You will coordinate medical records and insurance claims, assist attorneys, maintain up-to-date files, and ensure clients feel heard

Qualifications

• Client-first mindset and genuine desire to help clients
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong follow-up and proactive problem-solving abilities
• Professional, dependable, and team-oriented

Responsibilities

• Assist with new client intake and establish new case files
• File and manage insurance claims from the start of representation
• Coordinate property damage and vehicle-related claims when applicable
• Request and follow up on medical records and bills
• Support Case Managers and Attorneys with routine administrative tasks
• Serve as a responsive, compassionate point of contact for clients
• Keep clients informed about case status and progress
• Follow up with insurance companies and medical providers as needed
• Maintain accurate, organized client files and case records
• Track deadlines and ensure cases move forward

Skills

Client-focused

Communication skills

Organization

Attention to detail

Multi-tasking

Team collaboration

Tools

Case management software

Office software

Job description

Burnett Specialists in Houston, TX seeks a highly organized Case Manager Assistant to support the personal injury team from intake through resolution. This client-focused role requires excellent communication, meticulous file management, and the ability to juggle multiple cases in a fast-paced environment.

Strong organizational skills and initiative are essential. You will coordinate medical records and insurance claims, assist attorneys, maintain up-to-date files, and ensure clients feel heard