Personal Injury Case Manager — High-Volume Caseload

Pusch & Nguyen Law Firm, PLLC; Houston (TX); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Case Incentive Program

Job summary

Pusch & Wynne Injury Lawyers in Houston, TX is seeking an experienced Personal Injury Case Manager to handle a high-volume pre-litigation caseload and coordinate client care. The role requires strong communication with clients, medical providers, and insurance adjusters, plus meticulous documentation and organization.

As an in-office, full-time position, the successful candidate will manage medical records, assist with demand packages, and support attorneys through case progression while

Qualifications

• Prior plaintiff-side personal injury case management experience required.
• Experience managing personal injury cases in a high-volume environment strongly preferred.
• Strong understanding of the personal injury pre-litigation process.
• Experience communicating with clients, medical providers, and insurance adjusters.
• Strong organizational skills with the ability to manage multiple cases, deadlines, and priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Ability to work independently while also functioning effectively as part of a team.
• Comfortable working in a fast-paced, deadline-driven legal environment.
• Experience with Filevine or similar legal case management software preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Manage a high-volume caseload of personal injury matters from intake through the pre-litigation process.
• Maintain consistent communication with clients and provide updates regarding the status and progression of their cases.
• Monitor client medical treatment and follow up regarding treatment progress.
• Request, obtain, review, and organize medical records and billing documentation.
• Communicate with medical providers, insurance adjusters, and other parties involved in the claim.
• Obtain and maintain insurance information, claim information, and necessary case documentation.
• Prepare and send letters of representation and other case-related correspondence.
• Assist with the preparation of demand packages and ensure supporting documentation is complete.
• Track liens, balances, medical expenses, and other case-related information.
• Maintain accurate and detailed case notes, documents, tasks, and deadlines in the firm's case management system.
• Identify outstanding items and proactively follow up to keep cases progressing.
• Work closely with attorneys, supervisors, and other members of the legal team.
• Assist with settlement-related documentation and case transitions as needed.
• Maintain strict confidentiality of client and firm information.

Skills

PI case management

high-volume caseload

client communications

organizational skills

written and verbal communication

attention to detail

team collaboration

bilingual EN/ES

file management

fast-paced environment

Tools

Filevine

Job description

Pusch & Wynne Injury Lawyers in Houston, TX is seeking an experienced Personal Injury Case Manager to handle a high-volume pre-litigation caseload and coordinate client care. The role requires strong communication with clients, medical providers, and insurance adjusters, plus meticulous documentation and organization.

As an in-office, full-time position, the successful candidate will manage medical records, assist with demand packages, and support attorneys through case progression while