Client-Centric Banking Associate

JPMorganChase; Lowell (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to join our branch team in delivering exceptional client experiences. You will greet clients, assist with accounts, and help customers leverage Chase’s digital tools to manage their finances.

The role emphasizes building trusted relationships, understanding client needs, and collaborating with teammates to meet goals. High school diploma or GED is required, with a focus on service and compliance in a fast-paced banking environment.

Qualifications

• Prior experience in customer service or banking is preferred.
• Ability to greet clients and deliver attentive, friendly service.
• Excellent communication and listening skills with a customer-centric approach.

Responsibilities

• Create a welcoming environment for clients entering the branch.
• Assist with account servicing, maintenance, and new accounts.
• Educate clients on day-to-day banking and digital tools (mobile app, website, ATMs).
• Build trusted relationships by listening, asking questions, and offering solutions.
• Support branch operations and cash handling following policy and security rules.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

Chase is seeking an Associate Banker to join our branch team in delivering exceptional client experiences. You will greet clients, assist with accounts, and help customers leverage Chase’s digital tools to manage their finances.

The role emphasizes building trusted relationships, understanding client needs, and collaborating with teammates to meet goals. High school diploma or GED is required, with a focus on service and compliance in a fast-paced banking environment.