Client Experience Banker

JPMorganChase; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and help them achieve their financial goals. You will open accounts, educate on digital banking, and maintain strong relationships through proactive listening and solution sharing with the branch team.

Ideal candidates will have client service experience, a high school diploma or GED, and the ability to learn products quickly while handling cash and branch operations in a compliant manner.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Education

High school diploma or GED

Tools

Cash handling

Customer service

Relationship building

Job description

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and help them achieve their financial goals. You will open accounts, educate on digital banking, and maintain strong relationships through proactive listening and solution sharing with the branch team.

Ideal candidates will have client service experience, a high school diploma or GED, and the ability to learn products quickly while handling cash and branch operations in a compliant manner.