Client-Centric Banker: Relationships & Tech Solutions

JPMorgan Chase; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients and deliver attentive, friendly service while leveraging banking solutions and digital tools. The role centers on building trusted relationships and helping clients achieve financial goals within a branch setting.

You will greet clients, open accounts, and educate on Chase digital platforms, contributing to a seamless, personalized client experience through teamwork and a client-first mindset.

Qualifications

• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly.
• Ability to resolve client issues with attention to detail.
• Ability to elevate the client experience through teamwork.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and scheduling meetings.
• Exceed client expectations by account servicing, opening new accounts, and following policies.
• Educate clients on daily banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships by listening, asking questions, and sharing solutions with the team.
• Perform branch operations and manage cash devices in accordance with bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Learn quickly

Customer focus

Adaptability

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to welcome clients and deliver attentive, friendly service while leveraging banking solutions and digital tools. The role centers on building trusted relationships and helping clients achieve financial goals within a branch setting.

You will greet clients, open accounts, and educate on Chase digital platforms, contributing to a seamless, personalized client experience through teamwork and a client-first mindset.