Client-Centric Banker: Relationships & Solutions

Aumni; Mansfield (MA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality and client care. You will build trusted relationships, share product knowledge, and help clients reach their financial goals in a branch setting.

You will greet clients, open accounts, and guide them through everyday banking using Chase Mobile, Chase.com, and ATMs. Collaboration with the team and adherence to policies will be essential to success.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Strong communication skills to engage clients clearly.
• Ability to build trusted relationships with clients.
• Ability to learn products, services, and procedures quickly.
• Ability to work collaboratively as a team.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet and queue system.
• Exceed client expectations by servicing accounts, opening new accounts, and ensuring compliance with policies.
• Educate clients on day-to-day banking, using Chase Mobile App, Chase.com, and ATMs as needed.
• Build relationships by listening, asking questions, and sharing product knowledge—partner with branch team.
• Perform branch operations tasks including handling cash devices and adhering to bank procedures.

Skills

Client service

Relationship building

Communication

Empathy

Team collaboration

Product knowledge

Learning quickly

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality and client care. You will build trusted relationships, share product knowledge, and help clients reach their financial goals in a branch setting.

You will greet clients, open accounts, and guide them through everyday banking using Chase Mobile, Chase.com, and ATMs. Collaboration with the team and adherence to policies will be essential to success.