Client-Centric Banker: Elevate Service & Relationships

Next Frontier Capital; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is seeking an Associate Banker to provide hospitality and attentive service, helping clients achieve their financial goals. You will greet clients, assist with accounts, and educate them on Chase’s digital tools while collaborating with the branch team to deliver seamless service.

The role emphasizes building trusted relationships, understanding client needs, and maintaining high standards of compliance and customer care.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow using a tablet.
• Exceed client expectations by servicing accounts and opening new accounts while complying with policies and regulations.
• Educate clients on day-to-day banking transactions and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, showing empathy, and sharing product knowledge with the team.
• Perform branch operations including cash handling and device management while following bank policies.

Skills

Client service

Cash handling

Communication

Team collaboration

Learning aptitude

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to provide hospitality and attentive service, helping clients achieve their financial goals. You will greet clients, assist with accounts, and educate them on Chase’s digital tools while collaborating with the branch team to deliver seamless service.

The role emphasizes building trusted relationships, understanding client needs, and maintaining high standards of compliance and customer care.