Bank Teller & Client Relations Specialist

Hancock Whitney; River Ridge (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Hancock Whitney in Florida is seeking a customer-focused teller to support daily banking needs, process transactions accurately, and promote digital solutions. The role emphasizes compliance and risk-aware service in a busy financial center.

You will engage with clients, handle deposits and withdrawals, and support operational tasks while building lasting relationships with customers and colleagues.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, and problem resolution.
• Handle client transactional needs including deposits, withdrawals, check cashing, and loan payments.
• Respond to client servicing requests with product knowledge to resolve issues quickly and effectively.
• Build and grow client relationships through personalized interactions, in-person and via outbound calls.
• Educate clients on digital solutions to promote self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures and balancing.

Skills

Cash handling

Retail/teller experience

Sales/referrals

Regulatory compliance (Bank SecrecyAct

Education

High School diploma or GED

Job description

Hancock Whitney in Florida is seeking a customer-focused teller to support daily banking needs, process transactions accurately, and promote digital solutions. The role emphasizes compliance and risk-aware service in a busy financial center.

You will engage with clients, handle deposits and withdrawals, and support operational tasks while building lasting relationships with customers and colleagues.