Client Care Worker/Resident Assistant - Part Time

Volunteers of America-Greater New York; New York (NY); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) seeks a Client Care Worker/Resident Assistant for the East Clarke Place Senior Residence in the Bronx. The role greets visitors, answers calls, assists residents, and supports staff while upholding safety and confidentiality.

The position is based on site with a comprehensive benefits package. Minimum qualifications include an associate degree or a high school diploma/GED with relevant experience, plus the ability to operate a busy

Qualifications

• Associate's degree or high school diploma or GED with relevant experience.
• Ability to operate a busy front desk/security operation and maintain confidentiality.
• F-80 certificate required within 90 days of hire.

Responsibilities

• Oversee the client’s daily activities and monitor adherence to program rules.
• Greet visitors and assist them or announce arrival to staff/residents.
• Ensure clients sign in/out and follow emergency procedures.
• Coordinate with case managers and complete incident reports as required.
• Conduct residence rounds and manage arrivals of home health aides and nurses.
• Provide summaries of client interactions to the assigned case manager.
• Facilitate onsite wellness events and document trainings attended by tenants.

Skills

Front desk operations

Communication

Confidentiality

Customer service

Education

Associate's degree

High school diploma or GED

F-80 certificate within 90 days

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position

Client Care Worker/Resident Assistant

The Resident Assistant answers telephone calls and takes messages for staff, receives and assists visitors, aids residents, and controls front door access.

Program

East Clarke Place Senior Residence program supports seniors who are chronically homeless and will also benefit from a comprehensive range of supportive services. To learn more about the program, copy and paste this link into a browser: https://www.voa-gny.org/east-clarke-place

Location: Bronx, NY 10452

Minimum Qualifications

• Associate\'s degree or high school diploma or GED with relevant experience.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.
• F-80 certificate required within 90 days of hire.

Client Care Worker/Resident Assistant — Principal Responsibilities

• Oversee the client’s daily activities. Monitor and observe the client’s rights and client adherence to program rules and routines.
• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients guest sign in and out as required.
• Follow assigned procedures in emergency situations including crisis intervention and de-escalation. Report all client related incidents to the program director and assigned case manager. Complete Incident Reports as outlined by the Program Manual.
• Conduct rounds at residence as assigned.
• Confirm the arrival of scheduled home health aides and visiting nurse. Follow up if the visit is not completed and reschedule.
• Provide summaries of client interactions and assistance to the assigned case manager.
• Facilitate onsite wellness events as assigned by Wellness Coordinator to include completion of group note and sign in sheet.
• Work with assigned ESSHI tenant on skill building identified on individualized service plan such as computer literacy, kitchen and cooking safety, healthy eating and meal preparation. Resident Aide will document training and skills building provided to the tenant and submit summary to assigned case manager.

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!