Client Care Worker/Residential Aide

Voa Gny; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York is seeking a Residential Aide in Bronx, NY. This role supports clients by greeting and coordinating non-clinical services, ensuring safety, and guiding clients through daily program activities.

Responsibilities include coordinating operations, assisting with transportation, and maintaining front desk workflow. The position requires a high school diploma or GED with at least two years of related experience; a valid driver’s license and ability to communicate

Qualifications

• High school diploma or GED preferred with at least two years of relevant experience.
• Valid state driver’s license with a safe driving record preferred.
• Spanish-speaking clients communication preferred.

Responsibilities

• Assist clients and guests, ensuring requests are met.
• Greet, manage, and coordinate non-clinical needs of families and guests.
• Orient clients to the program and engage them in services; promote safety and client rights.
• Arrange and transport clients to appointments and activities; assist with daily operations.

Education

High school diploma or GED

2+ years relevant experience

Tools

Valid driver’s license

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Residential Aide

The Residential Aide assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Residential Aide orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Location: Bronx, NY 10462

Minimum Qualifications :

• High school degree or GED preferred with at least two years of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Certifications that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Front Handler's Safety Certification
• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety.Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities.Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies.Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.