Client Care Worker/Residential Aide

Volunteers of America-Greater New York; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical cover

Dental cover

Vision cover

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Birthday holiday

Job summary

Volunteers of America0Greater New York in the Bronx seeks a Residential Aide to support families at Pugsley Family Shelter. You will greet guests, coordinate non-clinical services, enforce facility rules, and protect client rights while promoting safety and well-being.

As part of the client care team, you will assist with daily activities, arrange transport, document care activities, and respond to emergencies using CPR/First Aid when needed.

Qualifications

• High school degree or GED preferred with at least two years of relevant experience.
• Valid state driver? license with a safe driving record preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensure proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Skills

Spanish language communication

Education

High school degree or GED

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Residential Aide

The Residential Aide assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Residential Aide orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Location

Bronx, NY 10462

Pugsley Family Shelter

Pugsley Family Shelter is an emergency family shelter located in the Bronx for families experiencing homelessness.

To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Minimum Qualifications

• High school degree or GED preferred with at least two years of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Certifications

• CPR/First Aid
• Front Handler's Safety Certification

Residential Aide Principal Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth.

Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.