Client Care & Support Specialist

Standleys Systems; Chickasha (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Standley Systems is seeking a Client Care Representative to handle incoming calls and live chats, coordinate with Service Technicians, and manage supply orders and inquiries from customers. The role reports to the Client Care Manager and emphasizes accuracy and timely communication.

Responsibilities include processing payments, monitoring service calls, and logging activities. A high school education and basic computer skills are required, with training on industry software provided.

Qualifications

• Attention to detail required.
• Basic analysis skills required.
• Team player required.
• Positive attitude required.
• Curiosity required.
• Excellent verbal and written communication skills required.
• One-year certificate from college or technical school, or related experience.

Responsibilities

• Answer all incoming phone calls and live chats.
• Provide basic information pertaining to contracts and AR.
• Call to obtain and enter meter readings.
• Process supply orders.
• Log service calls.
• Process online service calls.
• Take and process credit card payments.
• Proactively monitor service calls for technicians regarding response time, travel time, and distance.
• Communicate with Field Service Managers as needed to insure timely completion of all service calls.
• Review all completed service calls for accuracy including parts, timeliness, travel, and labor.

Skills

Attention to detail

Basic analysis

Team player

Positive attitude

Curiosity

Excellent verbal & written comms

Education

One-year certificate from college or technical school

Tools

Microsoft Office

Job description

Standley Systems is seeking a Client Care Representative to handle incoming calls and live chats, coordinate with Service Technicians, and manage supply orders and inquiries from customers. The role reports to the Client Care Manager and emphasizes accuracy and timely communication.

Responsibilities include processing payments, monitoring service calls, and logging activities. A high school education and basic computer skills are required, with training on industry software provided.