Client Care Pro: Service & Satisfaction Specialist

Standley Systems; Chickasha (OK); On-site; USD 34,000 - 42,000; Full time

Job summary

Standley Systems is seeking a Client Care Representative in Chickasha, OK. The role involves handling incoming calls and live chats, coordinating with service technicians on calls and supply orders, processing payments, and logging service requests.

Attention to detail and strong communication are essential for delivering an exceptional customer experience. You will work with the Client Care Manager to ensure timely completion of service tasks and accurate data entry.

Qualifications

• Attention to detail is required and essential for accuracy in data entry and service calls.
• Basic analysis skills are needed to understand inquiries and escalation paths.
• Team player mindset with collaborative communication across departments.
• Positive attitude and professional demeanor in customer interactions.
• Curiosity to learn processes and resolve issues efficiently.
• Excellent verbal and written communication skills for customer and technician coordination.
• Computer skills and willingness to learn industry software.

Responsibilities

• Answer all incoming phone calls and live chats with accurate information.
• Communicate with customers and service technicians regarding service calls and orders.
• Process supply orders and log service calls and online service requests.
• Enter meter readings and process credit card payments.
• Monitor service calls for response time and completion; coordinate with Field Service Managers.

Skills

Attention to detail

Basic analysis skills

Team player

Positive attitude

Curiosity

Verbal & written communication

Computer skills

Willing to learn industry software

Education

One-year certificate from college or technical school

Three to six months related experience

Tools

Microsoft Office

Job description

Standley Systems is seeking a Client Care Representative in Chickasha, OK. The role involves handling incoming calls and live chats, coordinating with service technicians on calls and supply orders, processing payments, and logging service requests.

Attention to detail and strong communication are essential for delivering an exceptional customer experience. You will work with the Client Care Manager to ensure timely completion of service tasks and accurate data entry.