Customer Support Specialist

Strada Services; Sanford (FL); On-site; USD 22,041 - 27,552; Full time

Job summary

Strada Services is seeking a Customer Service Representative to assist customers by telephone, email, online chat, or in person, providing product information and handling inquiries. You will collect and enter orders for products or services and forward complex issues to the appropriate specialist as needed.

This role requires a high school diploma or equivalent and customer service experience, with a focus on clear communication, problem solving, and maintaining accurate customer records.

Qualifications

• Excellent communication and active listening to address customer inquiries.
• Service-oriented approach with ability to resolve customer grievances.
• Proficient with computers and learning new software quickly.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards to the assigned specialist or other appropriate staff when needed.
• Ensures actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

Communication

Active listening

Customer service

Education

High school diploma or equivalent

Job description

Strada Services is seeking a Customer Service Representative to assist customers by telephone, email, online chat, or in person, providing product information and handling inquiries. You will collect and enter orders for products or services and forward complex issues to the appropriate specialist as needed.

This role requires a high school diploma or equivalent and customer service experience, with a focus on clear communication, problem solving, and maintaining accurate customer records.