Client Care Supervisor: Growth & Client Partnerships

Family Resource Home Care; Salem (OR); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Performance bonus

Benefits package

Mileage reimbursement

Life & AD&D insurance

PTO: 3 weeks

11 paid holidays

Training and development

401(k) matching

Seattle onboarding travel covered

Job summary

Family Resource Home Care is seeking a Client Care Supervisor in Salem, OR, to lead client relationships, sales initiatives, and care plan oversight. You will partner with branch staff to grow the client base while ensuring high-quality home care services.

The role requires building trust with clients, presenting tailored care plans, and driving growth through targeted outreach and community engagement. Travel to client sites and monthly office duties are expected.

Qualifications

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Sales experience

Client relationship building

Communication

Independent work

Home visits

Driver's license

Job description

Family Resource Home Care is seeking a Client Care Supervisor in Salem, OR, to lead client relationships, sales initiatives, and care plan oversight. You will partner with branch staff to grow the client base while ensuring high-quality home care services.

The role requires building trust with clients, presenting tailored care plans, and driving growth through targeted outreach and community engagement. Travel to client sites and monthly office duties are expected.