Client Care Supervisor: Grow Relationships & Care Plans

Family Resource Home Care; Sequim (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Mileage reimbursement

Life & AD&D insurance

Paid time off

Paid holidays

401(k) matching

Training & development

Seattle onboarding travel

Job summary

Family Resource Home Care in Port Angeles, WA is seeking a Customer Care Supervisor (CCS) to lead sales growth, manage client relationships, and oversee care plans. You will drive strategies with branch staff, visit clients, and present tailored care plans to expand services.

The role requires strong communication, a track record of meeting goals, and the ability to work independently with a team. Travel to clients is a key part of the position, with a schedule Monday–Friday, 8 AM–5 PM.

Qualifications

• 2+ years in sales, marketing, or business development in healthcare/home care preferred.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Sales & BD

Communication

Customer focus

Relationship building

Job description

Family Resource Home Care in Port Angeles, WA is seeking a Customer Care Supervisor (CCS) to lead sales growth, manage client relationships, and oversee care plans. You will drive strategies with branch staff, visit clients, and present tailored care plans to expand services.

The role requires strong communication, a track record of meeting goals, and the ability to work independently with a team. Travel to clients is a key part of the position, with a schedule Monday–Friday, 8 AM–5 PM.