Client Care Growth Lead

Family Resource Home Care; Spokane (WA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health, dental, vision benefits

Mileage reimbursement

Life and AD&D insurance

Paid time off: 3 weeks first year

11 paid holidays

Ongoing training and development

401(k) with company match

Job summary

Family Resource Home Care in Spokane Valley, WA is seeking a Client Care Supervisor to drive growth through client relationships, sales, and care plan oversight. You will work with branch staff to implement effective strategies and ensure high-quality care.

The role requires a proactive, customer-focused professional comfortable visiting clients in homes, with 2+ years in sales or business development within healthcare. A valid driver's license and vehicle are required.

Qualifications

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients' needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Sales experience

Communication skills

Customer-focused

Relationship-building

Independent worker

Driver's license

Home visits

Job description

Family Resource Home Care in Spokane Valley, WA is seeking a Client Care Supervisor to drive growth through client relationships, sales, and care plan oversight. You will work with branch staff to implement effective strategies and ensure high-quality care.

The role requires a proactive, customer-focused professional comfortable visiting clients in homes, with 2+ years in sales or business development within healthcare. A valid driver's license and vehicle are required.