Client Care Supervisor

Family Resource Home Care; Spokane (WA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health, dental, vision benefits

Mileage reimbursement

Life and AD&D insurance

Paid time off: 3 weeks first year

11 paid holidays

Ongoing training and development

401(k) with company match

Job summary

Family Resource Home Care in Spokane Valley, WA is seeking a Client Care Supervisor to drive growth through client relationships, sales, and care plan oversight. You will work with branch staff to implement effective strategies and ensure high-quality care.

The role requires a proactive, customer-focused professional comfortable visiting clients in homes, with 2+ years in sales or business development within healthcare. A valid driver's license and vehicle are required.

Qualifications

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients' needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Sales experience

Communication skills

Customer-focused

Relationship-building

Independent worker

Driver's license

Home visits

Job description

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Client Care Supervisor to join our branch located in Spokane Valley, WA.

Position: Client Care Supervisor (CCS)

We're looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients' well-being. In this role, you'll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.


• Build trust with clients and their families.


• Present customized care plans to bring in new clients.


• Maintain strong relationships with current clients.


• Monitor clients' health conditions and needs.


• Provide exceptional customer service and address concerns.


• Regularly visit clients to assess their well-being.


• Update care plans as clients' needs change.


• Keep accurate client documentation.


• Give clear directions for caregivers.


• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.


• Identify opportunities to increase billable hours and services.


• Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).


• Proven track record of meeting goals.


• Excellent written and verbal communication skills.


• Customer-focused with a passion for quality care.


• Friendly and able to build lasting relationships.


• Ability to work both independently and as part of a team.


• Comfortable visiting clients in their homes.


• Valid driver's license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday - Friday, 8 AM - 5 PM


• Location: 25% office work, 75% client visits

Pay Range: $24.04-$28.85 / Hr

What We Offer

• Competitive salary plus performance-based bonus incentives


• Comprehensive benefits (health, dental, vision)


• Paid mileage reimbursement


• Company-paid life and AD&D insurance


• Paid time off: 3 weeks vacation in your first year


• 11 paid holidays


• Ongoing training and professional development


• Company matching 401(k)