Bilingual Client Care Supervisor - Growth & Care Oversight

Family Resource Home Care; United States; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Health, dental, vision

Mileage reimbursement

Life and AD&D insurance

Paid time off

11 paid holidays

Professional development

401(k) match

In-person training in Seattle

Job summary

Family Resource Home Care is seeking a friendly, motivated Bilingual Client Care Supervisor to drive growth, manage client relationships, and oversee care plan execution from Salem, OR. The role blends office coordination with extensive client visits to ensure high-quality service.

You will work with branch staff to implement care plans, identify opportunities for more billable hours, and participate in marketing initiatives. Seattle-based in-person training is provided, with travel covered.

Qualifications

• Must be bilingual in English and Spanish.
• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients’ health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Bilingual English/Spanish

Sales/BD experience

Goal oriented

Communication skills

Customer focus

Team oriented

Field visits

Driver's license

Job description

Family Resource Home Care is seeking a friendly, motivated Bilingual Client Care Supervisor to drive growth, manage client relationships, and oversee care plan execution from Salem, OR. The role blends office coordination with extensive client visits to ensure high-quality service.

You will work with branch staff to implement care plans, identify opportunities for more billable hours, and participate in marketing initiatives. Seattle-based in-person training is provided, with travel covered.