Client Care Supervisor

Family Resource Home Care; Sequim (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Mileage reimbursement

Life & AD&D insurance

Paid time off

Paid holidays

401(k) matching

Training & development

Seattle onboarding travel

Job summary

Family Resource Home Care in Port Angeles, WA is seeking a Customer Care Supervisor (CCS) to lead sales growth, manage client relationships, and oversee care plans. You will drive strategies with branch staff, visit clients, and present tailored care plans to expand services.

The role requires strong communication, a track record of meeting goals, and the ability to work independently with a team. Travel to clients is a key part of the position, with a schedule Monday–Friday, 8 AM–5 PM.

Qualifications

• 2+ years in sales, marketing, or business development in healthcare/home care preferred.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Sales & BD

Communication

Customer focus

Relationship building

Job description

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Client Care Supervisor to join our branch located in Port Angeles, WA.

Position: Client Care Supervisor (CCS)

We’re looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday – Friday, 8 AM - 5 PM
• Location: 25% office work, 75% client visits

Pay Range: $24.04 - $28.85 / Hr

What We Offer

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 11 paid holidays
• Ongoing training and professional development
• Company matching 401(k)
• Comprehensive In-Person Training – New hires complete hands‑on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.

If you're passionate about making a difference in the lives of others, we’d love to hear from you!