Client Care Supervisor

Family Resource Home Care; Bellingham (WA); Vor Ort; USD 33.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance-based bonus incentives

Health, dental, vision benefits

Paid mileage reimbursement

Company-paid life and AD&D insurance

Paid time off: 3 weeks vacation in the

11 paid holidays

Ongoing training and professional dev.

Company matching 401(k)

Operations Academy Training

Zusammenfassung

Family Resource Home Care in Bellingham, WA is seeking a Client Care Supervisor (CCS) to drive client growth, manage relationships, and oversee care plans. The role blends sales, client development, and hands-on care coordination within the branch team.

The CCS will conduct client assessments, present customized plans, and collaborate with branch leadership to expand services while ensuring high-quality care. Regular home visits and a mix of office work define the schedule.

Qualifikationen

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Aufgaben

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to attract new clients.
• Maintain relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Visit clients regularly to assess well-being.
• Update care plans as needs change.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.
• Keep accurate client documentation.
• Give clear directions for caregivers.

Kenntnisse

Sales experience

Marketing

Business development

Customer service

Communication skills

Relationship building

Independent work

Teamwork

Driver's license

Jobbeschreibung

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Client Care Supervisor to join our branch located in Bellingham, WA.

Position: Client Care Supervisor (CCS)

We’re looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.

Keep accurate client documentation.

Give clear directions for caregivers.

Collaborate with the Branch Manager and Caregiver Manager on growth strategies.

Identify opportunities to increase billable hours and services.

Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday - Friday, 8 AM - 5 PM
• Location: 25% office work, 75% client visits

Pay Range: $24.04- $28.85/ Hr

What We Offer

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 11 paid holidays
• Ongoing training and professional development
• Company matching 401(k)
• Operations Academy Training - New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.