Client Care Supervisor- Bilingual

Family Resource Home Care; Salem (OR); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Mileage reimbursement

Company-paid life and AD&D insurance

Paid time off: 3 weeks vacation in the

11 paid holidays

401(k) matching

Job summary

Family Resource Home Care in Salem, OR seeks a Bilingual Client Care Supervisor to drive growth, manage client relationships, and oversee care plans. The role centers on sales, service quality, and effective collaboration with branch staff.

The CCS must be fluent in English and Spanish, with 2+ years in sales or business development within healthcare. Valid driver’s license and willingness to visit client homes are required.

Qualifications

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Must be bilingual in English and Spanish.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Bilingual (EN/ES)

Sales experience

Communication skills

Customer-focused

Team player

Job description

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Bilingual Client Care Supervisor to join our branch located in Salem, OR

Position: Client Care Supervisor (CCS)

We’re looking for an outgoing, motivated, and humble Bilingual Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Requirements

• Must be bilingual in English and Spanish.
• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday - Friday, 8 AM - 5 PM
• Location: 25% office work, 75% client visits

Pay Range: $48,000 - $55,000 / Yr

What We Offer

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 11 paid holidays
• Ongoing training and professional developmentCompany matching 401(k)
• Operations Academy Training - New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.