Branch Manager

Family Resource Home Care; Everett (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

11 Paid Holidays

Comprehensive Insurance

401(k) Plan

Health Savings Account

Employee Assistance Program

Work Equipment

Ongoing Development

Bonus Program

Operations Academy Training

Job summary

Family Resource Home Care in Snohomish, WA is seeking a Branch Manager to lead our local operations. You will supervise staff, coordinate client assessments, and ensure regulatory compliance while maintaining exceptional service.

This on-site role requires 2–5 years of leadership experience, a Bachelor’s degree, and proficiency in Microsoft Office. Expect a busy schedule with standard hours, plus occasional evenings and weekends to support 24/7 coverage.

Qualifications

• Bachelor’s degree or extensive management experience.
• 2–5 years of managing a team of 5+.
• Strong customer service and communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Supervise and develop branch staff to ensure optimal performance.
• Act as main point of contact for HQ communications, including billing and payroll audits.
• Ensure compliance with state and federal regulations.
• Perform client assessments, intake, care planning and ongoing supervision as needed.
• Assist Staffing Supervisors with caregiver scheduling.
• Conduct quality audits and promote high satisfaction among clients and employees.
• Align marketing efforts with branch capacity and goals.
• Resolve escalated client or caregiver issues.
• Oversee 24/7 operations; occasional visits to client homes and conferences.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Exciting Opportunity: Branch Manager Position at Family Resource Home Care!

We are currently hiring a Branch Manager for our Snohomish, WA. office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

As the Branch Manager, you will:

• Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
• Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
• Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
• Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
• Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
• Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
• Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
• Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
• Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.
• And More!

Minimum Qualifications

• Education: Bachelor’s degree (or extensive industry and management experience).
• Experience: 2-5 years of managing a team of 5 or more individuals.
• Skills: Strong customer service, communication, problem-solving, and attention to detail.
• Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
• Healthcare Management Degree: Helpful for understanding industry standards.

Work Schedule

Our Snohomish office is a vital part of our company. Typical office hours are Monday - Friday, 8 AM - 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.

Pay Range: $80,169.00 -$90,000 / Yr

What We Offer

• Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
• 11 Paid Holidays: Celebrate holidays with family and friends without worry.
• Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
• Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
• 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
• Health Savings Account: Manage your healthcare costs effectively.
• Employee Assistance Program: Support for personal and professional challenges.
• Work Equipment: Company-provided computer and office setup.
• Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
• Bonus Program: Opportunity to earn bonuses based on performance.
• Operations Academy Training – New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.

If you’re ready to lead a dedicated team and make a meaningful impact in the community, we’d love to hear from you!