Branch Manager

Family Resource Home Care; Palouse (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

11 Paid Holidays

Comprehensive Insurance

Company-Paid Life Insurance

401(k) Plan

Health Savings Account

Employee Assistance Program

Work Equipment

Ongoing Development

Bonus Program

Comprehensive In-Person Training

Job summary

Family Resource Home Care in Palouse, WA is hiring a Branch Manager to lead our local operations, supervise staff, manage HQ communications, and ensure compliant service delivery. The role requires a Bachelor's degree or extensive management experience, 2–5 years of supervising a team, and strong customer service, communication, and problem-solving skills.

Office hours are Monday–Friday with some after-hours coverage; travel to client homes may be required.

Qualifications

• Bachelor’s degree or extensive management experience.
• 2–5 years of managing a team of 5+ individuals.
• Strong customer service, communication, problem-solving, and attention to detail.

Responsibilities

• Supervise and develop branch staff.
• Act as main point of contact for HQ communications (billing and payroll audits).
• Ensure compliance with state and federal regulations.
• Perform client assessments, intakes, care planning, and supervision as needed.
• Assist staffing supervisors with scheduling caregivers.
• Conduct quality audits and ensure thorough documentation.
• Align marketing efforts with branch capacity and goals.
• Resolve escalated client or caregiver concerns.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Bachelor’s degree

Industry/management experience

Tools

Microsoft Office

Job description

Exciting Opportunity: Branch Manager Position at Family Resource Home Care!

We are currently hiring a Branch Manager for our Palouse, WA office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

As the Branch Manager, you will:

• Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
• Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
• Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
• Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
• Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
• Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
• Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
• Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
• Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.
• And More!

Minimum Qualifications

• Education: Bachelor’s degree (or extensive industry and management experience).
• Experience: 2-5 years of managing a team of 5 or more individuals.
• Skills: Strong customer service, communication, problem-solving, and attention to detail.
• Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
• Healthcare Management Degree: Helpful for understanding industry standards.

Work Schedule

Our Palouse office is a vital part of our company. Typical office hours are Monday - Friday, 8 AM - 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.

Pay Range: $65,000 - $80,000 / Yr

What We Offer

• Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
• 11 Paid Holidays: Celebrate holidays with family and friends without worry.
• Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
• Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
• 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
• Health Savings Account: Manage your healthcare costs effectively.
• Employee Assistance Program: Support for personal and professional challenges.
• Work Equipment: Company-provided computer and office setup.
• Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
• Bonus Program: Opportunity to earn bonuses based on performance.
• Comprehensive In-Person Training – New hires complete hands‑on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.