Client Care Specialist – Veterinary Office

Star Valley Veterinary Clinic; Shorewood (IL); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

Animal Care Center of Shorewood is seeking a Support Staff member to provide outstanding client service, greet clients, answer questions, process payments, and schedule appointments. You will handle mail and e-mail, maintain client records in the practice management system, and monitor the waiting area for cleanliness.

Complex issues are escalated to senior staff. The role requires at least 1 year of related experience and offers a base pay range of $15.50–$18.00 per hour, with pay determined by

Qualifications

• Minimum of 1 year related experience required.

Responsabilités

• Greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.

Connaissances

Customer service

Phone communication

Scheduling

Payments processing

Office software

Description du poste

Animal Care Center of Shorewood is seeking a Support Staff member to provide outstanding client service, greet clients, answer questions, process payments, and schedule appointments. You will handle mail and e-mail, maintain client records in the practice management system, and monitor the waiting area for cleanliness.

Complex issues are escalated to senior staff. The role requires at least 1 year of related experience and offers a base pay range of $15.50–$18.00 per hour, with pay determined by