Customer Service Representative

Star Valley Veterinary Clinic; Shorewood (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Animal Care Center of Shorewood is seeking a Support Staff member to provide outstanding client service, greet clients, answer questions, process payments, and schedule appointments. You will handle mail and e-mail, maintain client records in the practice management system, and monitor the waiting area for cleanliness.

Complex issues are escalated to senior staff. The role requires at least 1 year of related experience and offers a base pay range of $15.50–$18.00 per hour, with pay determined by

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.

Skills

Customer service

Phone communication

Scheduling

Payments processing

Office software

Job description

Hospital Name: Animal Care Center of Shorewood

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

The base range for this position is $15.50-$18.00. Our pay ranges are primarily determined by role, level and location. The range provided for each job posting reflects the minimum and maximum target for this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education training.