Client Care Specialist - Solomons, MD

Solomonsvet; Northern (KY); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Tuition Support Program

Health insurance

Six paid holidays

Employee discount program

Job summary

Solomons Veterinary is seeking a full-time Client Care Specialist to be the welcoming face for clients and patients. You’ll handle front-desk duties, schedule appointments, and coordinate with the medical team to ensure a smooth, compassionate client experience.

Join a team that values growth, education, and a positive, patient-focused culture. This role offers a pathway to professional development and meaningful daily impact for pet families.

Qualifications

• Exceptional communication and outstanding client service are at the heart of this position.
• Strong time-management and organizational skills.
• A willingness to ask questions and continue learning.

Responsibilities

• Welcome clients and patients with warmth, compassion, and professionalism.
• Answer incoming phone calls and respond to client questions and requests.
• Schedule appointments and help maintain an efficient hospital calendar.
• Check clients and patients in and out of the hospital.
• Maintain accurate client and patient information.
• Process payments and assist with front-desk transactions.
• Coordinate with veterinarians and medical team members to support an efficient patient and client experience.

Skills

Pet care passion

Customer service

Communication skills

Multitasking

Team player

Job description

Solomons Veterinary is Hiring a Client Care Specialist!

Role: Client Care Specialist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: Schedule details to be discussed during the interview process

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a Client Care Role Where You Can Make a Difference Every Day?

Solomons Veterinary is looking for afull-time Client Care Specialist to join our team! As one of the first points of contact for our hospital, you'll play an essential role in creating a welcoming, supportive experience for every client and patient who walks through our doors.

We're looking for someone who loves helping people and pets, communicates with compassion and confidence, and can keep things moving when the front desk gets busy. If you thrive in a fast-paced environment, believe there's always something new to learn, and have a fiery passion for veterinary medicine, Solomons Veterinary may be the perfect place for you.

By joining our Client Care Specialist team, you'll build a meaningful career in a fun, professional, team-oriented atmosphere where we value both personal and professional growth.

Why our Client Care Specialists Love It Here

• A fun, professional, and team-oriented workplace
• A team that understands exceptional patient care begins with exceptional client care
• Opportunities to learn more about veterinary medicine every day
• Professional development and continuing education opportunities
• A workplace that values your personal and professional growth
• Teammates who believe in helping one another and working toward shared goals
• The opportunity to build meaningful relationships with clients and their pets
• A role where your communication skills, compassion, and organization make a difference
• Employee benefits designed to support your physical, emotional, and financial well-being
• Meaningful work supporting pets and the people who love them

What our Client Care Specialist Do

As a Client Care Specialist, you'll be one of the faces and voices of Solomons Veterinary and an important connection between our clients and medical team.

• Welcome clients and patients with warmth, compassion, and professionalism
• Answer incoming phone calls and respond to client questions and requests
• Schedule appointments and help maintain an efficient hospital calendar
• Check clients and patients in and out of the hospital
• Maintain accurate client and patient information
• Process payments and assist with front-desk transactions
• Communicate hospital policies, services, and general information clearly and professionally
• Coordinate with veterinarians and medical team members to support an efficient patient and client experience
• Communicate with clients regarding appointments, follow-ups, and patient care needs
• Provide compassionate support during sensitive or emotional situations
• Maintain an organized and welcoming reception area
• Prioritize multiple responsibilities while maintaining exceptional client service
• Take initiative and jump in wherever needed to help the hospital run smoothly

What You'll Bring

Exceptional communication and outstanding client service are at the heart of this position. We're looking for someone who brings:

• A genuine passion for pet welfare and helping people
• An exceptionally kind and compassionate approach to client care
• Excellent verbal and written communication skills
• A commitment to providing exceptional veterinary client service
• Strong time-management and organizational skills
• The ability to take initiative, multitask, and prioritize competing responsibilities
• The ability to maintain a calm, professional demeanor in a busy and dynamic environment
• Strong attention to detail
• A trustworthy, dependable, and friendly personality
• A collaborative, team-first mindset
• A willingness to ask questions and continue learning
• The ability to communicate compassionately during difficult or emotional situations
• A positive attitude and willingness to help wherever needed
• A passion for veterinary medicine and the people and pets we serve

The Extras You'll Actually Feel

At Solomons Veterinary, you'll be more than the person behind the front desk. You'll be the reassuring voice on the phone, the welcoming face when a client arrives, and an important part of helping our medical team deliver an exceptional experience.

We also believe your growth matters. You’ll have opportunities to continue learning, strengthen your client-service skills, and expand your veterinary knowledge while working alongside people who understand that great results come from teamwork. If you're looking for a role where compassion, communication, organization, and a genuine love of pets come together every day, you'll find plenty of opportunities to make an impact here.

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you're the Client Care Specialist we've been looking for? We'd love to meet you!

Join Solomons Veterinary and put your communication skills, compassion, and passion for veterinary medicine to work in a meaningful career where you can make a difference in the lives of pets and their people every day.

Apply today and come grow with our team!

Diversity, equity, inclusion, and belonging are core values at Solomons Veterinary and Vetcor. We're committed to building an inclusive, equitable workplace where every team member feels comfortable being their authentic self, experiences a true sense of belonging, and is empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.