Veterinary Receptionist - Houston, TX

Memorialvetpet; Houston (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k) Matching

Roth Retirement Savings

Flexible Spending Account

Tuition Support Program

Referral Bonus Program

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

Paid time off

Employee pet care benefits

Six paid holidays

Employee Assistance Program

Employee discounts

Welcoming family atmosphere

Work with many species

Job summary

Memorial Veterinary Pet Care Hospital in Houston is seeking a Full-Time or Part-Time Veterinary Receptionist to welcome clients, schedule appointments, and coordinate client care in a busy, multi-doctor practice. Join a family‑oriented hospital that values compassion, teamwork, and growth; receive comprehensive benefits, ongoing training, and opportunities to work with a variety of animal species.

Your role supports the medical team and ensures a positive client experience from the first phone

Qualifications

• Previous veterinary reception experience preferred but not required.
• Customer service, administrative, or front-desk experience is a plus.
• A warm, welcoming, and professional demeanor.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and a friendly attitude.
• Serve as a primary point of contact for clients by phone, email, and in person.
• Answer incoming calls and respond to client questions.
• Monitor and respond to hospital emails.
• Schedule appointments accurately and efficiently.
• Gather information about patients' needs and determine the appropriate next steps.
• Help triage client concerns by scheduling appointments or relaying information to the medical team.
• Communicate urgent concerns promptly to veterinarians and clinical team members.
• Check clients and patients in for appointments.
• Complete the checkout process and collect payments.
• Review invoices and answer basic billing questions.
• Maintain accurate client and patient information.
• Coordinate with veterinarians, technicians, and assistants to support an efficient workflow.

Skills

Customer service

Front desk

Communication

Team player

Multitasking

Medical terminology

Job description

Memorial Veterinary Pet Care Hospital is looking for a Full-Time or Part-Time Veterinary Receptionist!

Role: Veterinary Receptionist / Client Service Representative
Status: Full-time or part-time
Salary: Negotiable and based on experience
Schedule: Monday - Friday, Noon -6pm, Saturdays - 2 Saturdays a month

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options for eligible full-time employees, tuition support for eligible full-time employees, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision insurance for eligible full-time employees, supplemental coverage for eligible full-time employees, paid parental leave for eligible employees, paid time off, and employee pet care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays for eligible full-time employees, an Employee Assistance Program, employee discounts, a welcoming family atmosphere, and opportunities to work with patients of many different species

Ready to be the welcoming face of a hospital where every client, patient, and species matters?

Memorial Veterinary Pet Care Hospital is seeking a Full-Time or Part-Time Veterinary Receptionist to join our friendly and dedicated team. We are a multi-doctor practice serving pets and their families throughout Houston, and our patients come in many shapes and sizes.

Our hospital has a warm, family-oriented atmosphere built around a shared love of animals and a genuine desire to help the pets in our community. As a Veterinary Receptionist, you will be one of the first people our clients meet and a vital part of the experience they have with our hospital.

Why Our Veterinary Receptionists Love It Here

• Join a welcoming, family-oriented veterinary team
• Work in a busy multi-doctor practice
• Meet and support patients representing many different species
• Build meaningful relationships with clients and their pets
• Play an important role in coordinating patient care
• Receive training and support from experienced teammates
• Continue developing your veterinary knowledge and customer service skills
• Work with a team that values compassion, communication, and collaboration
• Help create a positive experience from the first phone call through checkout
• Enjoy employee pet care discounts and other valuable benefits
• Be part of a hospital that shares your love of animals
• Make a visible difference in the lives of Houston-area pets and their families

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and a friendly attitude
• Serve as a primary point of contact for clients by phone, email, and in person
• Answer incoming calls and respond to client questions
• Monitor and respond to hospital emails
• Schedule appointments accurately and efficiently
• Gather information about patients' needs and determine the appropriate next steps
• Help triage client concerns by scheduling appointments or relaying information to the medical team
• Communicate urgent concerns promptly to veterinarians and clinical team members
• Check clients and patients in for appointments
• Complete the checkout process and collect payments
• Review invoices and answer basic billing questions
• Maintain accurate client and patient information
• Update medical records and document client communications
• Coordinate with veterinarians, technicians, and assistants to support an efficient workflow
• Communicate hospital policies, appointment instructions, and veterinarian-approved information clearly
• Protect client confidentiality and handle sensitive information professionally
• Maintain a clean, organized, and welcoming reception area
• Provide outstanding customer service throughout every client interaction
• Support teammates and assist with additional administrative duties as needed

What Our Veterinary Receptionists Bring

• Previous veterinary reception experience preferred but not required
• Customer service, administrative, or front-desk experience is a plus
• A warm, welcoming, and professional demeanor
• Excellent verbal and written communication skills
• Strong listening and relationship-building abilities
• Comfort communicating by phone, email, and in person
• The ability to remain calm and compassionate during emotional situations
• Strong organizational and time-management skills
• The ability to multitask and shift priorities in a busy hospital environment
• Careful attention to detail and accurate recordkeeping habits
• Confidence handling payments and discussing invoices
• A willingness to learn veterinary terminology, hospital systems, and patient-care processes
• Dependability and a commitment to providing consistent client support
• A positive, flexible, and team-focused attitude
• Compassion for animals and the people who care for them
• The willingness to receive training and continue growing professionally

The Extras You'll Actually Feel

At Memorial Veterinary Pet Care Hospital, reception is more than a front‑desk position. Our reception team plays a vital role in connecting clients with the care their pets need, supporting the medical team, and helping the hospital operate smoothly.

You will be trusted to listen carefully, gather important information, and communicate with compassion and clarity. Whether you are scheduling an appointment, assisting a worried pet owner, relaying a medical concern, or helping a family complete their visit, your work will directly influence the quality of their experience.

You will also have the opportunity to work in a unique environment that cares for many species, both big and small. Every day brings something different, creating opportunities to learn, build confidence, and expand your knowledge of veterinary care.

Veterinary experience is preferred, but we are happy to train the right candidate. What matters most is your willingness to learn, your ability to connect with people, and your commitment to helping pets and their families.

• Flexible compensation
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account for eligible full-time employees
• 529 Savings Plan
• Tuition Support Program for eligible full-time employees
• Referral Bonus Program
• Medical insurance for eligible full-time employees
• Dental insurance for eligible full-time employees
• Vision insurance for eligible full-time employees
• Supplemental insurance for eligible full-time employees
• Paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Training and support for candidates who are new to veterinary reception
• Opportunities to expand your veterinary knowledge and client service skills
• Six paid holidays for eligible full-time employees
• Employee Assistance Program
• Employee discount program
• Full-time and part‑time opportunities
• Family‑oriented workplace culture
• Supportive and collaborative team environment
• Opportunities to work with many different species
• Meaningful work serving pets and families throughout Houston
• A workplace that values compassion, learning, and teamwork

Join Our Team

Diversity, equity, inclusion, and belonging are core values at Memorial Veterinary Pet Care Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well‑being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well‑being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well‑being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well‑being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.