Client Care Specialist - Solomons, MD

Vetcor; Solomons (MD); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance (medical, dental, and

Vision insurance

Paid parental leave

PTO

Employee pet discounts

Uniform allowance

Job summary

Solomons Veterinary in Solomons, MD is seeking a full-time Client Care Specialist to be the welcoming face of the clinic. You will support clients and patients, manage schedules, and assist the medical team to ensure a smooth hospital flow.

The role emphasizes compassionate communication, strong organizational skills, and a passion for pets. We offer comprehensive benefits and opportunities for growth in a dynamic veterinary setting.

Qualifications

• Genuine passion for pet welfare.
• Commitment to providing exceptional veterinary client service.
• Excellent verbal and written communication.
• Strong time-management and organizational skills.
• Ability to multitask and maintain professionalism in a busy setting.

Responsibilities

• Welcome clients and patients with warmth, compassion, and professionalism.
• Answer incoming calls and respond to client questions.
• Schedule appointments and maintain an efficient hospital calendar.
• Check clients in and out of the hospital and maintain records.
• Process payments and assist with front-desk transactions.
• Coordinate with veterinarians to support a smooth client experience.

Skills

Pet welfare

Compassionate care

Excellent communication

Written communication

Time management

Organizational skills

Team player

Willingness to learn

Job description

Who We Are

Position Details

Who We AreSolomons Veterinary is Hiring a Client Care Specialist!Position DetailsRole: Client Care SpecialistStatus: Full-timeSalary: Negotiable and based on experienceSchedule: Schedule details to be discussed during the interview processBenefits HighlightsFinancial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonusesWellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discountsProfessional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowanceLifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount programLooking for a Client Care Role Where You Can Make a Difference Every Day?Solomons Veterinary is looking for a full-time Client Care Specialist to join our team! As one of the first points of contact for our hospital, you'll play an essential role in creating a welcoming, supportive experience for every client and patient who walks through our doors. We're looking for someone who loves helping people and pets, communicates with compassion and confidence, and can keep things moving when the front desk gets busy. If you thrive in a fast-paced environment, believe there's always something new to learn, and have a fiery passion for veterinary medicine, Solomons Veterinary may be the perfect place for you. By joining our Client Care Specialist team, you'll build a meaningful career in a fun, professional, team-oriented atmosphere where we value both personal and professional growth.

Why our Client Care Specialists Love It Here

• A fun, professional, and team-oriented workplace
• A team that understands exceptional patient care begins with exceptional client care
• Opportunities to learn more about veterinary medicine every day
• Professional development and continuing education opportunities
• A workplace that values your personal and professional growth
• Teammates who believe in helping one another and working toward shared goals
• The opportunity to build meaningful relationships with clients and their pets
• A role where your communication skills, compassion, and organization make a difference
• Employee benefits designed to support your physical, emotional, and financial well-being
• Meaningful work supporting pets and the people who love them

What Our Client Care Specialist Do

As a Client Care Specialist, you'll be one of the faces and voices of Solomons Veterinary and an important connection between our clients and medical team.

• Welcome clients and patients with warmth, compassion, and professionalism
• Answer incoming phone calls and respond to client questions and requests
• Schedule appointments and help maintain an efficient hospital calendar
• Check clients and patients in and out of the hospital
• Maintain accurate client and patient information
• Process payments and assist with front-desk transactions
• Communicate hospital policies, services, and general information clearly and professionally
• Coordinate with veterinarians and medical team members to support an efficient patient and client experience
• Communicate with clients regarding appointments, follow-ups, and patient care needs
• Provide compassionate support during sensitive or emotional situations
• Maintain an organized and welcoming reception area
• Prioritize multiple responsibilities while maintaining exceptional client service
• Take initiative and jump in wherever needed to help the hospital run smoothly

What You'll Bring

Exceptional communication and outstanding client service are at the heart of this position. We're looking for someone who brings:

• A genuine passion for pet welfare and helping people
• An exceptionally kind and compassionate approach to client care
• Excellent verbal and written communication skills
• A commitment to providing exceptional veterinary client service
• Strong time-management and organizational skills
• The ability to take initiative, multitask, and prioritize competing responsibilities
• The ability to maintain a calm, professional demeanor in a busy and dynamic environment
• Strong attention to detail
• A trustworthy, dependable, and friendly personality
• A collaborative, team-first mindset
• A willingness to ask questions and continue learning
• The ability to communicate compassionately during difficult or emotional situations
• A positive attitude and willingness to help wherever needed
• A passion for veterinary medicine and the people and pets we serve

The Extras You'll Actually Feel

At Solomons Veterinary, you'll be more than the person behind the front desk. You'll be the reassuring voice on the phone, the welcoming face when a client arrives, and an important part of helping our medical team deliver an exceptional experience. We also believe your growth matters. You'll have opportunities to continue learning, strengthen your client-service skills, and expand your veterinary knowledge while working alongside people who understand that great results come from teamwork. If you're looking for a role where compassion, communication, organization, and a genuine love of pets come together every day, you'll find plenty of opportunities to make an impact here.

Financial Benefits

Benefits You Can't Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, inclusion, and belonging are core values at Solomons Veterinary and Vetcor. We're committed to building an inclusive, equitable workplace where every team member feels comfortable being their authentic self, experiences a true sense of belonging, and is empowered to reach their highest potential.