Client Care Specialist – Service & Scheduling

Pearce Heating & A/C, Inc.; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Simple IRA with company matching

Paid Time Off/Sick Time

Tuition Reimbursement

Job summary

Pearce Heating, A/C & Electric, Inc. in Redmond, WA is seeking a Customer Service Representative to be the primary contact for customers, answer calls, book appointments, and resolve issues with a focus on satisfaction.

The role requires strong communication, Excel/Office skills, and the ability to work in a team. Benefits include medical/dental/vision, Simple IRA with company match, PTO, and tuition reimbursement.

Qualifications

• High school diploma/GED required; associate degree preferred but not required.
• Strong customer service skills and professional communication.
• Ability to present and communicate professionally, both written and verbal.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Bilingual a plus, not required.

Responsibilities

• Answer incoming calls and collect customer information; schedule calls.
• Address customer concerns and strive for satisfaction on every interaction.
• Develop and manage reports; coordinate with field personnel for scheduling.
• Dispatch and supervise service calls to maximize efficiency and client happiness.
• Maintain courteous, team-oriented demeanor and follow company ethics.

Skills

Customer service

Phone etiquette

Communication

MS Office

Teamwork

Problem solving

Education

High school diploma/GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Pearce Heating, A/C & Electric, Inc. in Redmond, WA is seeking a Customer Service Representative to be the primary contact for customers, answer calls, book appointments, and resolve issues with a focus on satisfaction.

The role requires strong communication, Excel/Office skills, and the ability to work in a team. Benefits include medical/dental/vision, Simple IRA with company match, PTO, and tuition reimbursement.