Client Care Specialist: Scheduling & Support

One-Hour-Heating-; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Year-round stability

Growth opportunities

Supportive team environment

Ongoing training and development

Established and trusted brand

Impact on customer satisfaction

Job summary

One Hour Heating & Air Conditioning in Myrtle Beach seeks a Client Care Representative (CCR) to be the first point of contact for customers, delivering a courteous, professional experience while guiding scheduling and call center activities.

You will schedule service and sales appointments, maintain customer records, assist dispatch, and support ongoing customer communication to ensure timely service and high satisfaction.

Qualifications

• Minimum of 2 years of customer service or call center experience.
• Strong communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency with Microsoft Word and Excel.
• Geographic knowledge of the service area and/or map reading ability preferred.
• Ability to pass a background check and drug screening.

Responsibilities

• Professionally handle inbound and outbound customer communications using company-approved scripting and service standards
• Schedule service and sales appointments while maximizing booking opportunities
• Promote ancillary products and services to support company goals and customer needs
• Perform outbound calls as directed to support service demand and operational efficiency
• Maintain accurate and up-to-date customer records within the database system
• Assist in managing and renewing maintenance agreement memberships
• Respond to customer inquiries regarding scheduling, lead times, invoicing, and equipment service
• Enter and manage service calls while supporting dispatch operations as needed
• Follow up with customers to schedule preventative maintenance appointments
• Review completed service work orders for accuracy and completeness
• Participate in company-sponsored training and ongoing professional development
• Resolve customer concerns professionally and efficiently through strong communication and problem-solving skills
• Maintain a professional appearance and uphold company policies, safety procedures, and ethical standards at all times

Skills

Customer service

Call center

Communication

Multitasking

MS Word

MS Excel

Geographic knowledge

Education

High school diploma or GED

Job description

One Hour Heating & Air Conditioning in Myrtle Beach seeks a Client Care Representative (CCR) to be the first point of contact for customers, delivering a courteous, professional experience while guiding scheduling and call center activities.

You will schedule service and sales appointments, maintain customer records, assist dispatch, and support ongoing customer communication to ensure timely service and high satisfaction.