Client Care Specialist I: Front Desk & Patient Concierge

Redemption Psychiatry LLC; Revolution (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Redemption Psychiatry LLC in North Carolina is seeking a friendly receptionist to join our clinic team. You will greet patients, answer phones, check in/out, and handle cash transactions while ensuring accurate records and patient privacy.

Opening and closing procedures, demographic verification, insurance scans, appointment scheduling, and coordinating with care teams are core. The role emphasizes courteous service, file maintenance, and coordination of basic administrative tasks in a medical

Formación

• Minimum 1 year of relevant experience preferred
• Experience in outpatient medical office preferred
• High School diploma or equivalent required
• Must possess superior written and verbal communication skills and English fluency

Responsabilidades

• Assist patients by answering phones, checking in/out, and handling money transactions
• Perform opening procedures and maintain waiting areas
• Verify patient demographics and scan insurance information
• Take messages and relay to CCS II; document in patient chart
• Schedule new and follow-up appointments
• Assist with ROI faxing and paperwork
• Upload medical records to patient charts
• Maintain cleanliness of bathrooms and office spaces
• Provide courteous customer service to patients in person and on the phone

Conocimientos

Customer service

Verbal communication

Written communication

English fluency

Microsoft Office

Educación

High School diploma

Relevant degree preferred

Herramientas

EMR software

Windows OS

Descripción del empleo

Redemption Psychiatry LLC in North Carolina is seeking a friendly receptionist to join our clinic team. You will greet patients, answer phones, check in/out, and handle cash transactions while ensuring accurate records and patient privacy.

Opening and closing procedures, demographic verification, insurance scans, appointment scheduling, and coordinating with care teams are core. The role emphasizes courteous service, file maintenance, and coordination of basic administrative tasks in a medical