Client Care Specialist — Hybrid, Growth & Benefits

Piper Companies; Durham (NC); Híbrido; USD 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Sick leave as required by law

Paid time off

Resumo da oferta

Piper Companies is seeking a Customer Service Associate in Durham, NC, a hybrid role with 3 days onsite and 2 days remote. The successful candidate will respond to client inquiries, resolve issues, and maintain detailed records to ensure an exceptional customer experience.

Requirements include a Bachelor's degree and excellent written and verbal communication, along with strong attention to detail and organizational skills. Entry-level candidates are encouraged to apply.

Qualificações

• Bachelor's degree required.
• Strong written and verbal communication skills with the ability to interact professionally with clients.
• Excellent attention to detail and strong organizational skills.
• Customer service mindset with a desire to learn and grow; entry-level candidates are encouraged to apply.

Responsabilidades

• Respond to inquiries from external clients regarding company products, services, and policies.
• Investigate and resolve customer issues while maintaining a high level of professionalism and customer satisfaction.
• Accurately document customer interactions and maintain detailed records within company systems.
• Collaborate with internal teams to ensure customer questions and concerns are addressed efficiently.

Conhecimentos

Written communication

Verbal communication

Attention to detail

Organizational skills

Customer service mindset

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Piper Companies is seeking a Customer Service Associate in Durham, NC, a hybrid role with 3 days onsite and 2 days remote. The successful candidate will respond to client inquiries, resolve issues, and maintain detailed records to ensure an exceptional customer experience.

Requirements include a Bachelor's degree and excellent written and verbal communication, along with strong attention to detail and organizational skills. Entry-level candidates are encouraged to apply.