Customer Experience Associate

Piper Companies; Durham (NC); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Sick leave

PTO

Job summary

Piper Companies is seeking a Customer Experience Associate in Durham, NC for a hybrid role with onsite requirements three days per week (Tue–Thu). The ideal candidate is a recent graduate or early-career professional with strong communication and administrative experience, seeking a long-term career in business operations.

The role involves processing client transactions, communicating with clients via phone and email, maintaining detailed records, and collaborating with internal teams to

Qualifications

• Bachelor's degree required, preferably obtained in 2025 or 2026.
• Strong written and verbal communication skills with the ability to engage professionally with clients and colleagues.
• Internship, customer service, administrative, or office experience demonstrating reliability and strong work ethic.
• Proficiency with Microsoft Office and the ability to multitask in a fast-paced environment.

Responsibilities

• Process client transactions, service requests, and operational documentation with a high degree of accuracy.
• Communicate with clients through phone, email, and other channels to resolve inquiries and provide exceptional support.
• Maintain detailed records and ensure compliance with company policies and procedures.
• Collaborate with internal teams to support operational initiatives and improve overall client experience.

Skills

Communication skills

MS Office

Administrative experience

Customer service

Education

Bachelor's degree

Job description

Piper Companies is seeking a Customer Experience Associate for a growing insurance organization located in Durham, NC. The Customer Experience Associate will work in a hybrid environment with onsite requirements three days per week (Tuesday, Wednesday, and Thursday). An ideal candidate for the Customer Experience Associate is a recent graduate or early-career professional with strong communication skills, administrative experience, and a desire to build a long-term career within business operations.

Responsibilities of the Customer Experience Associate:

• Process client transactions, service requests, and operational documentation with a high degree of accuracy.
• Communicate with clients through phone, email, and other channels to resolve inquiries and provide exceptional support.
• Maintain detailed records and ensure compliance with company policies and procedures.
• Collaborate with internal teams to support operational initiatives and improve overall client experience.

Qualifications of the Customer Experience Associate:

• Bachelor's degree required, preferably obtained in 2025 or 2026.
• Strong written and verbal communication skills with the ability to engage professionally with clients and colleagues.
• Internship, customer service, administrative, or office experience demonstrating reliability and strong work ethic.
• Proficiency with Microsoft Office and the ability to multitask in a fast-paced environment.

Compensation for the Customer Experience Associate includes:

• Salary range: $42,000 - $48,000 annually.
• Comprehensive benefits package including medical, dental, vision, 401(k), sick leave as required by law, and PTO.

This job opens for applications on 10/26/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-MM9

#LI-HYBRID