Hybrid Entry-Level Customer Experience Associate

Piper Companies; North Carolina; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health benefits

Paid time off

Paid holidays

Sick leave

Job summary

Piper Companies is seeking an Entry Level Customer Service Associate for a leading financial services organization. The hybrid role requires three days per week in Durham, NC, offering hands-on training to build communication, relationship-building, and client-support skills within a growing industry.

Responsibilities include assisting clients via email, phone, or chat; maintaining accurate records; collaborating with teammates to address inquiries; and participating in ongoing training to

Qualifications

• Bachelor's degree required.
• Degrees in Communications, Psychology, or related fields encouraged.
• Strong verbal and written communication skills.
• Empathy, active listening, and professionalism.
• Interest in building a long-term professional career.

Responsibilities

• Assist clients with information and questions to ensure a positive customer experience via email, messenger, or phone call.
• Communicate in a professional, compassionate, and empathetic manner.
• Maintain accurate records and update client information within company systems.
• Work closely with team members to support client needs and follow up on inquiries.
• Participate in training programs and professional development initiatives to build industry knowledge.

Skills

Verbal communication

Written communication

Empathy

Education

Bachelor's degree

Job description

Piper Companies is seeking an Entry Level Customer Service Associate for a leading financial services organization. The hybrid role requires three days per week in Durham, NC, offering hands-on training to build communication, relationship-building, and client-support skills within a growing industry.

Responsibilities include assisting clients via email, phone, or chat; maintaining accurate records; collaborating with teammates to address inquiries; and participating in ongoing training to