Hybrid Client Success & Operations Associate

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

Piper Companies is seeking an Operations Associate for a prominent company in the Raleigh-Durham area. The role requires in-office presence three days per week, with work hours from 9:00 AM to 6:00 PM, Monday through Friday.

The candidate should be energetic, customer-focused, and team-oriented, providing support to clients and colleagues alike. Responsibilities include coordinating communications across channels and maintaining product and procedure knowledge.

Qualifications

• Bachelor's degree required.
• Must pass a call center simulation test.
• Proficient in Microsoft Office.
• Ability to work well in a team.

Responsibilities

• Manage all correspondents with customers relating to service and claim needs, client information, service requests, and contract benefits.
• Maintain timely and professional communication with all clients through phone, email, chat, and text channels.
• Retain knowledge of products and customer procedures and rules.
• Coordinate with managers and teammates on special projects and responsibilities.

Skills

Teamwork

Communication

Call center simulation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is seeking an Operations Associate for a prominent company in the Raleigh-Durham area. The role requires in-office presence three days per week, with work hours from 9:00 AM to 6:00 PM, Monday through Friday.

The candidate should be energetic, customer-focused, and team-oriented, providing support to clients and colleagues alike. Responsibilities include coordinating communications across channels and maintaining product and procedure knowledge.