Mental Health Office & Scheduling Specialist

Simple Solutions Psychotherapy; Rancho Cucamonga (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free food & snacks

Health insurance

Vision insurance

Job summary

Simple Solutions Psychotherapy seeks an Office Assistant to coordinate daily administrative and patient service activities, ensuring adherence to quality standards and deadlines. The role includes scheduling, insurance verifications, billing, client communications, and general clerical support.

As a key member of the office, you will assist therapists and leadership, manage calendars, handle routine forms, and maintain HIPAA compliance in a fast-paced clinical setting at our Rancho Cucamonga

Qualifications

• High school diploma or equivalent required.
• Clerical experience preferred.
• 1-2 years of previous office assistant experience, preferably in a medical or mental health office setting.
• 1 year of direct contact client customer service.
• 1 year of billing experience (preferred).

Responsibilities

• Schedules and confirms patient appointments and ensures all insurance verifications are done before arrival.
• Aid the CEO, director, and/or the office manager if assistance is needed.
• Open/close procedures: power on in the morning and store away at night.
• Documentation of every encounter with a client/parent/guardian.
• Adjust schedules and help therapist with canceling or rescheduling clients.
• Provide receptionist with guidance on handling difficult problems or escalated complaints.
• Handle office situations maintaining HIPAA compliance.
• Billing clients through insurance or card correctly.
• Assist therapists when requested.
• Provide client-focused service and address questions on policies.
• Maintain office supply inventory.
• Perform clerical duties: typing, filing, forms.
• Operate office machines: copy/scanner/phone/PCs.
• Serve as back up in absence of receptionist.
• Copy, sort, file records; prepare letters, memos, forms, reports.
• Sort mail and deliver; process outgoing mail.
• Maintain filing systems; manage calendars and appointments.
• Other duties and special projects as assigned.

Education

High school diploma

Clerical experience

Office assistant experience

Direct client/customer service

Billing experience

Tools

Microsoft Office Suite

Job description

Simple Solutions Psychotherapy seeks an Office Assistant to coordinate daily administrative and patient service activities, ensuring adherence to quality standards and deadlines. The role includes scheduling, insurance verifications, billing, client communications, and general clerical support.

As a key member of the office, you will assist therapists and leadership, manage calendars, handle routine forms, and maintain HIPAA compliance in a fast-paced clinical setting at our Rancho Cucamonga