Client Care & Scheduling Coordinator

Avid Health at Home; Fayetteville (NC); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

Life and AD&D Insurance

401k with company match

Paid Time Off

Holiday Pay

Ongoing training

Performance based bonus

Job summary

Avid Health at Home in Fayetteville, NC is seeking a Care Coordinator to oversee day-to-day coordination and scheduling of field staff to meet client ADL/IADL needs. This role supports the Cumberland, Columbus, and Richmond counties and is based at the Fayetteville branch with some community events.

The position emphasizes office-based coordination, strong organizational and communication skills, and accurate EMR documentation to ensure continuity of care.

Qualifications

• Education: College degree preferred or equivalent work experience.
• Licensure/Certification: CNA license preferred.
• Travel: Valid driver’s license and reliable vehicle required.
• Work Experience: Minimum of two years’ related experience.
• Hours of Work: Monday-Friday with on-call rotation.
• Language: English/Spanish bilingual a plus.

Responsibilities

• Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
• Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
• Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs.
• Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs.
• Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
• Build relationships with clients to encourage compliance with care plans and client safety.
• Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions.

Skills

Word

Excel

Windows

Email

Data entry

Typing 35 wpm

Bi-lingual English/Spanish a plus

Education

College degree preferred

Tools

EMR system

Job description

Avid Health at Home in Fayetteville, NC is seeking a Care Coordinator to oversee day-to-day coordination and scheduling of field staff to meet client ADL/IADL needs. This role supports the Cumberland, Columbus, and Richmond counties and is based at the Fayetteville branch with some community events.

The position emphasizes office-based coordination, strong organizational and communication skills, and accurate EMR documentation to ensure continuity of care.