Client Care Scheduler & Caregiver Liaison

Freedom Home Care, LLC; Mankato (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

SIMPLE IRA with company match

Health, Dental, and Vision Insurance

Professional development opportunities

Internal growth opportunities

Job summary

Freedom Home Care, LLC is seeking a highly organized Client Care Coordinator for our Mankato headquarters. You will coordinate caregiver schedules, maintain client and employee data, and serve as a liaison between clients, families, and caregivers.

The role requires strong administrative skills, excellent communication, and a genuine passion for helping others. Salary is competitive and experience-based, with benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent required; healthcare or business education a plus.
• Experience in scheduling, healthcare administration, or home care preferred.
• Proficient in Microsoft Office Suite and comfortable using scheduling platforms.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Professional presence with a positive attitude and strong customer service skills.

Responsibilities

• Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage.
• Monitor and adjust daily schedules in real time to accommodate changes, call-offs, and urgent needs.
• Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers.
• Maintain scheduling accuracy in our home care software system (Axis Care), including caregiver logs, shifts, and client profiles.
• Ensure timely system updates to support accurate payroll and billing.
• Participate in the after-hours/on-call rotation to provide scheduling support outside of business hours as needed.
• Assist with general office operations, including answering phones, greeting visitors, and supporting administrative projects.
• Build and maintain positive, professional relationships with caregivers, clients, and families.
• Provide support and encouragement to caregivers while promoting reliability, accountability, and compassion.

Skills

Scheduling

Healthcare administration

Microsoft Office

Communication

Attention to detail

Customer service

Multitasking

Teamwork

Education

High School Diploma

Healthcare/business coursework

Tools

Axis Care

Job description

Freedom Home Care, LLC is seeking a highly organized Client Care Coordinator for our Mankato headquarters. You will coordinate caregiver schedules, maintain client and employee data, and serve as a liaison between clients, families, and caregivers.

The role requires strong administrative skills, excellent communication, and a genuine passion for helping others. Salary is competitive and experience-based, with benefits and opportunities for growth.