Client Care & Sales Pro – On-Site Vienna

My Pest Pros; Town of Vienna (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Sales commission

Performance bonuses

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Paid holidays

401(k) match

Paid training

Gym reimbursement

Team events

Growth opportunities

Job summary

My Pest Pros is seeking a friendly, dependable Client Care Representative for our Vienna, VA office. The CCR will handle calls, inquiries, scheduling, and sales follow-up to ensure excellent client care from first contact through resolution.

The role blends customer service, sales, and account follow-through, with opportunities for growth within a family-owned pest control company serving VA, MD, and DC. On-site, not remote.

Qualifications

• Previous customer service, administrative, or phone-based experience.
• Excellent verbal and written communication skills.
• Friendly, empathetic, solutions-oriented approach.
• Attention to detail and strong organizational abilities.
• Comfortable using phones, computers, CRM, and scheduling software.
• Ability to multitask and stay professional under pressure.
• Comfort discussing pricing and asking for the sale.
• Sales or home-service experience is a plus, but not required.

Responsibilities

• Answer calls, emails, and messages professionally and promptly.
• Schedule and coordinate appointments with technicians.
• Explain services, pricing, treatment expectations, and agreements.
• Assist prospective clients, send proposals, follow up on leads, and close sales.
• Maintain accurate client notes, CRM records, and sales pipeline stages.
• Coordinate re-services, urgent requests, and technician follow-ups.
• Process payments and assist with collections.
• Take ownership of open requests and escalate when needed.

Skills

Customer service

Phone communication

CRM usage

Scheduling software

Sales experience

Attention to detail

Organization

Multi-tasking

Pricing discussions

Education

High School diploma

Tools

CRM software

Scheduling software

Job description

My Pest Pros is seeking a friendly, dependable Client Care Representative for our Vienna, VA office. The CCR will handle calls, inquiries, scheduling, and sales follow-up to ensure excellent client care from first contact through resolution.

The role blends customer service, sales, and account follow-through, with opportunities for growth within a family-owned pest control company serving VA, MD, and DC. On-site, not remote.