Customer Service Representative

My Pest Pros, LLC; Vienna (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Paid training

Gym membership reimbursement

Team events

Job summary

My Pest Pros, LLC in Vienna, VA is seeking a friendly Client Care Representative to join our on-site team. You will handle calls, schedule services, explain options, and guide clients from first contact to resolution.

This is a full-time role blending customer service and sales, with opportunities for commissions, benefits, and growth in a fast-paced environment. Attention to detail and strong communication are essential.

Qualifications

• Experience in customer service or phone-based roles.
• Strong communication and organizational skills.
• Willingness to learn pricing and close sales.

Responsibilities

• Answer calls, emails, and messages professionally and promptly.
• Schedule and coordinate appointments with technicians.
• Explain services, pricing, treatment expectations, and agreements.
• Assist prospective clients, send proposals, follow up on leads, and close sales.
• Maintain accurate client notes, CRM records, and sales pipeline stages.
• Coordinate re-services, urgent requests, and technician follow-ups.
• Process payments and assist with collections.
• Take ownership of open requests and escalating concerns when appropriate.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Sales aptitude

Problem solving

Education

High school diploma or equivalent

Tools

CRM

Scheduling software

Phone system

Job description

Client Care Representative (CCR) – Customer Service & Sales

Full-Time | On-Site | Vienna, VA

My Pest Pros, a growing, family-owned pest control company serving Virginia, Maryland, and Washington, DC, is looking for a friendly, dependable, and detail-oriented Client Care Representative (CCR) to join our Vienna, VA, office.

Our CCRs are at the center of our client experience and daily operations. You’ll answer calls, help clients solve problems, schedule and coordinate services, follow up on open requests and proposals, maintain accurate account information, and help new clients choose the right pest-control services.

This role combines customer service, sales, and account follow-through. We’re looking for someone who takes ownership and makes sure clients receive the help they need from the first conversation through resolution.

Responsibilities

• Answer calls, emails, and messages professionally and promptly.
• Schedule and coordinate appointments with the appropriate technicians.
• Explain services, pricing, treatment expectations, and agreements.
• Assist prospective clients, send proposals, follow up on leads, and close sales.
• Maintain accurate client notes, CRM records, and sales pipeline stages.
• Coordinate re-services, urgent requests, and technician follow-ups.
• Process payments and assist with collections.
• Take ownership of open requests and escalating concerns when appropriate.

What We’re Looking For

• Previous customer service, administrative, or phone-based experience.
• Strong verbal and written communication.
• Friendly, empathetic, and solutions-oriented approach.
• Excellent attention to detail and organization.
• Comfortable using phones, computers, CRM, and scheduling software.
• Ability to multitask and remain professional under pressure.
• Comfortable discussing pricing and asking for the sale.
• Willingness to learn and receive feedback.
• Sales or home-service experience is a plus, but not required.

What We Offer

• Competitive pay plus sales commission opportunities.
• Performance bonuses.
• Health, dental, vision, and life insurance options.
• PTO, separate sick days, and paid holidays.
• 401(k) with company match.
• Paid training.
• Gym membership partial reimbursement.
• Team events, contests, and employee recognition.
• Opportunities for growth and advancement.

About My Pest Pros

For more than 14 years, My Pest Pros has protected homes and businesses throughout Virginia, Maryland, and Washington, DC. We’re a family-owned company committed to excellent client care, integrity, accountability, and protecting public health and property.

If you enjoy helping people, solving problems, staying organized, and taking ownership of your work, we’d love to hear from you.

This position is on-site in Vienna, VA, and is not remote or hybrid.

Requirements

• High school diploma or equivalent.
• Must pass a background check and drug screen.